Buxton & McNulty moved away from fingerprint hardware to Chime and it has transformed their business immediately
Case Study | Buxton & McNulty Mechanical Services
At a glance
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Buxton & McNulty
Mechanical Services specialist
The problem
Buxton & McNulty were using a hardware system on their sites to try to solve the issues of time & attendance. But this wasn’t working at all - the machines would regularly break down, the data from the eye-scanning / fingerprints was unreliable and they were endlessly contacting engineers to fix them. With regular phone calls back and forth to site to determine exactly who was where and when, they wanted a solution that would truly solve these problems. So, they decided to move away from a hardware solution and look for a solution that could be used on mobile phones.
“Chime’s customer service team are brilliant - They are always at the end of the phone to help and support with anything we need.”
Nina Serretiello-Brett - Accounts Administrator
Buxton & McNulty
Measurable impact
1 | Customer support is outstanding
Chime are always there to help at the end of the phone whenever Buxton & McNulty need support or answers to any of their questions. Nina says “Some companies can reel you in to get your business and then not have a supportive customer service department, Chime is the opposite, they couldn’t be more helpful.”
2 | T&A issues are completely solved!
Moving from a hardware solution to the chime app on their opperatives mobile phones has been transformative. Buxton & McNulty now know exactly who is where and when with ease. Weekly wages are now far quicker and easier to process each week with minimal phone calls back and forth to site.
3| Their own library of Checklists
Buxton & McNulty have built up their own library of checklists specific to their requirements. These have proved invaluable and they are able to assigned checklists to individual operatives / sites to complete each day / week. It has improved their safety and with PDF reports created, it means everything is all filed and they know exactly who has completed what.
4| Digitally signed RAMS
Buxton & McNulty originally got Chime to solve their T&A issues, but they have been amazed at the other features it offers too and now they manage all their H&S documents on the platform. They have uploaded all key H&S documents such as RAMS, Site Inductions etc and these get pushed to site to be read and digitally signed by their teams.
5 | All in ONE place!
Buxton & McNulty love having everything now in one central place - it means they know where everything is across all aspects of the business and it has enabled everyone to be more productive.
Key Benefits
Weekly payroll is easy now
Streamlined payroll and eliminated paper
Created own checklists
Checklists done daily and PDF reports created
Peace of mind - Digitally signed RAMS
All RAMS now get read and signed straight from phone
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