Operative Guide
USING CHIME ON SITE
Short, plain-language video guides for site operatives, supervisors and foremen. Built by people who have been on site, for people who are on site right now.
We are filming these right now
A fresh set of operative-first video guides is on the way. Each one is short, plain English, and shot by someone who has held the same phone you are holding now. The topics below give you a feel for what is coming. While we get them ready, here is how to get help today.
What we are covering
EVERY DAILY JOB, ON THE TOOLS
Clocking in & out
Video comingSelfie clock-in at the gate. What to do if Wi-Fi drops, your phone dies, or the gate is moved.
RAMS, method statements & permits
Video comingHow to read, sign, and reach a permit on your phone — without the printout or the clipboard.
Site induction & toolbox talks
Video comingRun an induction or sit through one. Sign off, save the record, prove it on Monday morning.
Training cards (CSCS, CPCS, IPAF, PASMA)
Video comingWhere to upload a card, what happens when one is about to expire, how the renewal flow works.
Payslips & timesheets
Video comingWhere your hours go, who approves them, and what to do if a pay run looks wrong.
Equipment sign-out
Video comingBooking plant, hire-on-hire, small tools — and what to do when something gets damaged or lost.
Reporting a near miss
Video comingTwo minutes on a phone. What you need to capture and what happens after you hit submit.
Day-to-day fixes
Video comingForgotten password, changed phone, new site? Common things and how to get past them.
Need help today?
REAL HELP, NOT A CHATBOT
While these videos go live, here is how to get answers right now.
Support Portal
Existing video guides, troubleshooting steps and how-to articles for every Chime feature.
Open the portalKnowledge base
Browse common questions by topic — clocking in, timesheets, compliance, and more.
Browse the knowledge baseTalk to a human
Every Chime customer has a named Customer Success Manager — first-name basis, UK-based, picks up the phone. Ask your supervisor or office team to put you in touch, or use the Support Portal to log a query and your CSM will pick it up.
Looking to bring Chime to your sites? Book a 15-minute demo.