Included at every tierA dedicated Customer Success Manager for the life of the contract
Most platforms reserve named support for enterprise buyers. We do the opposite. Every Chime customer — from twenty operatives to two thousand — gets a named CSM who owns your rollout, adoption, and renewal. No upgrade fee. No queue tickets.
Dedicated Customer Success Manager
Every customer — Starter, Professional, or Enterprise — gets a named CSM who owns your rollout, health checks, and ongoing expansion. No tier upgrade required.
Implementation in days, not months
Most customers are live in under seven days. Your CSM handles configuration, data migration, and admin training.
UK-based support, UK-hosted data
Support from our Bolton and London teams. Data hosted in the UK with ISO-27001 aligned controls.
Quarterly business reviews
Every quarter, your CSM reviews adoption, surfaces the wins, and shares the roadmap. You stay ahead of change.
Unlimited training for your admins
Live sessions, on-demand videos, and a full knowledge base. We train your team until they are confident.
Transparent renewal pricing
No surprise hikes. Your renewal pricing is set up front and indexed in a predictable way, so you can plan.