Brown & Carroll now have 100% more accurate data of non-productive hours
Customer Story | Brown & Carroll
At a glance
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Brown & Carroll
Fit Out specialist
The problem
Brown & Carroll, renowned for creating and installing top-quality specialist joinery, faced significant challenges in managing their workforce's time. With a large team spread across their factory workshops and multiple sites, they previously implemented a fingerprint system. However, this system proved unreliable and inflexible, leading to frequent manual input of hours worked and eventually going back to paper timesheets to record labour hours across projects. This was no solution and the process meant it was difficult to generate accurate reports on project costs and productivity levels, hindering effective decision-making and resource allocation.
“Chime has saved processing time, but more importantly it has provided VALUABLE data, giving better assessment of productive / non productive time.”
Paul Furness - Head Of Business Systems
Brown & Carroll
Measurable impact
1| Accurate, granular data
The accuracy and volume of data provided by Chime has had huge benefits across the business for Brown & Carroll. Ben Wortley, Business Systems Analyst, states, "The data from Chime has allowed us to deep dive into areas and investigate potential changes to improve the business."
2 | Ease of use for non techies
A key benefit of Chime compared to previous software they used is Chime’s ease of use. From the start, Chime has been intuitive for their team (which includes a variety of ages and technical abilities). They have been impressed by how quickly everyone has adapted to the new system.
3 | Automated clock in with QR Codes
Brown and Carroll previously had to manually input most of their timesheets and hours across the business, a time-consuming and tedious task. With Chime, they have engineered a QR solution tailored to their needs in their factory workshops. This allows their teams to easily clock in and out using the Chime App and QR codes on technical drawings. Louise Moss, B&C Project Planner, states, "We have gone from a clunky manual input to an automated system. No more using a calculator to work out hours—Chime does the hard work for us!"
4 | Understanding true project costs
The QR system at Brown & Carroll is set up for both clocking in and out at the start and end of the day, as well as for tracking specific tasks and projects. With QR codes assigned to tasks this provides a clear picture of who in the team has spent how long on what. Brown & Carroll now have the real-time data to understand the true costs of tasks, allowing for better reporting and future planning.
5 | 20x more data on non-productive time
Brown & Carroll now have a huge increase in data to improve business processes. Paul Furness, Head of Business Systems says: "Non-productive hours are 100% more accurate since using Chime, helping us measure any efficiencies and more accurately calculate hourly rates."
Key Benefits
20x
More Accurate Data
400K+
Hours Worked (2023/4)
100%
More accurate data of non-productive hours worked
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